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 Subject : Program Coordinator - Penn State LGBTQA Student Resource Center.. 09/10/2018 02:47:22 PM 
Brian Patchcoski
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Program Coordinator - Penn State LGBTQA Student Resource Center

The Program Coordinator serves as a resource for lesbian, gay, bisexual, transgender, queer, questioning, intersex, asexual and ally members of the Penn State community and works collaboratively with the LGBTQA Student Resource Center staff to support the mission and function of the LGBTQA Student Resource Center. The coordinator provides extensive student-centered and student-focused programming, outreach and education on campus; assists students, staff, faculty, alumni and community members who access the space and services of the Center; advises student organizations; supervises student employees, interns; assists with administration of the Center; makes referrals and helps maintain the office's physical space all while demonstrating a strong commitment to inclusionary practices which support diversity throughout the University.

The Program Coordinator holds primary responsibility for all aspects of the LGBTQA Student Resource Center's robust and comprehensive student support programming from development through execution. This role will also devote a significant portion of their responsibilities to student leadership development and advising, resource development and outreach, and on-going office oversight. This role will also be assigned special project coordination as needed. As we anticipate greater shifts in diversity and inclusion in higher education, this role endeavors to foster collaborative programming, intentional partnerships, and develop a greater understanding of diverse sexual and gender identity support across the Penn State campuses. This position requires evening and occasional weekend work.

Responsibilities (Specific Duties and Approximate Percentage of time devoted)

In collaboration with the LGBTQA Resource Center Staff, the primary responsibilities are as follows:

Programming 40%
One of the largest aspects of this job is taking responsibility for the LGBTQA Student Resource Center's comprehensive student support programming from inception through delivery and assessment afterwards. This includes, but is not limited to the LGBTQA Mentorship Program, LGBTQA Discussion Groups, and Later Night programming. This position will hold primary responsibility for the coordination of all details for each event/program (i.e. room reservations, contacting presenters, ordering food, setting up and cleaning up after events, etc.), developing publicity and program materials, evaluation of programs, as well as assisting the Center staff in conducting programmatic needs assessments and strategic planning. This position works collaboratively with the assistant director to develop programming for each academic year, collaborates with colleagues across campus and community partners on joint programmatic initiatives, and creates and maintains marketing and communications related to Center programming and publicity.

Student Leadership Development and Support Services 25%
The Program Coordinator advises LGBTQA Resource Center interns, LGBTQA Center-affiliated groups and other LGBTQA affiliated groups on campus. The Program Coordinator serves as one of the front-line supervisors for undergraduate interns, working collaboratively with the Office Coordinator, training on office policies and procedures, building of work schedules, ensuring interns have project assignments and are meeting expected deadlines. The Program Coordinator also meets regularly with facilitators of the support and discussion groups organized by the LGBTQA Student Resource Center, provides training and educational opportunities for mentors in the mentorship program, as well as provides advising to LGBTQA student organizations. The Program Coordinator may also assist the assistant director with LGBTQA Peer Education Program recruitment and training. This person provides one-on-one advising to students as needed, and connects students with appropriate resources on and off campus.

Administrative & Office Oversight 15%
This position is the first point of contact for support programs (LGBTQA Mentorship Program, LGBTQA Discussion Groups, and Late-Night Programming, etc.), assists with maintaining the lounge and library space, and monitors the budget of the support-based programs. The Coordinator shares in the responsibility for creating a welcoming atmosphere for those who come to the Center, advising people on resources, assisting those using the library and Center programs, as well as answering phones, checking office voicemail and email, and maintaining office social media and online accounts. The Coordinator also handles additional administrative duties as assigned.

Communications, Outreach & Resource Development 10%
The Program Coordinator also serves as a liaison to non-LGBTQA student groups and other University offices who seek to collaborate with the Center on programs. They also assist the Assistant Director and Office Coordinator with outreach for the LGBTQA Peer Education Program (recruiting peer educators, reaching out to offices who the peer educators could conduct trainings for, and coordinate campus partners assisting with peer educator training), the LGBTQA Mentorship Program, and LGBTQA Center Internship Program. The Program Coordinator oversees all marketing, branding, and communications materials, including print, newsletter, web materials and outreach to students via social media and the LGBTQA Resource Center website. The Program Coordinator oversees resource development for programs, training and general use and production of office publications.

Special Projects Coordination & Library Oversight 10%
The Program Coordinator role also will be assigned special project coordination as needed. Most projects will be programmatic and student-centered in nature, such as events for special occasions, alumni functions, and commemorations. The role will also have the ability to assist with training development as needed. Special projects will be assigned based on the needs of the LGBTQA Resource Center and the larger University community.

In addition to the job description above, there may be additional miscellaneous duties assigned.

Typically requires a Master's degree or higher plus one year of related experience, or an equivalent combination of education and experience.

Preferred Qualifications: Additional years of related professional experience; Professional experience working in social justice education, including experience in the areas of race, ethnicity, nationality, class, disability, religion, sexuality, and gender; Educational background in college student personnel, higher education administration, social work, counseling, sexuality and gender studies, or other related field; Experience working with college students in a university setting; Experience with creative educational program development, including program planning, implementation, and assessment; and experience with online outreach and current technology (i.e. social networking sites, virtual worlds, blogs, chat rooms, etc.)

Competencies Required: Knowledge of sexual orientation and gender identity and issues of concern related to lesbian, gay, bisexual, transgender, queer, questioning, intersex, and asexual and the intersection of other identities; Significant knowledge and experience serving and supporting LGBTQA students of color; Demonstrated ability and strong interpersonal skills to work in a social justice-oriented office with individuals and groups with a wide array of backgrounds, identities, life experiences and communication styles; Skill to pay close attention to detail and prioritize work load with frequent interruptions; Ability to juggle many different projects simultaneously, with consistent accuracy, follow-through, and timely completion of projects; Excellent communication skills to express ideas clearly and concisely both verbally and in writing; Strong group facilitation skills; Ability to recognize and protect confidential information and exercise judgment, tact and diplomacy in handling sensitive information and situations; Ability to take initiative, problem solve and work independently with good judgment about when to seek direction; Ability to work as a contributing member in a team-oriented environment with an understanding of the larger unit and University contexts. This includes being part of an office team as well as collaborating with colleagues and non-University partners; Must be highly proficient in Office 365 (Outlook, Microsoft Office Applications, etc.) and have the ability to utilize current technology and attend to website updates and issues as needed; Ability to consistently work some evenings and weekends for programming outside of regular business hours.

The LGBTQA Student Resource Center is a unit within Student Affairs that provides education, outreach, advocacy, and support to the Penn State campus community. The LGBTQA SRC is physically located in Boucke Building in the heart of the University Park campus.

This is a fixed-term appointment funded through June 30, 2019 with excellent possibility of re-funding.
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